Refund Policy

Online products: All online products except those covered by the Limited Refund Policy have a 3-day refund period. If you do not receive your welcome instructions right away, please notify us so that we can make sure you get started well within the 3-day period. If you are not satisfied with your program, a refund may be issued within 3 days of the purchase date. You, the buyer, may request a refund to our client care team by phone, email or through Customer Support page prior to midnight PST of the third day after the date of purchase. No refunds will be issued after 3 days from purchase.

Limited Refund Policy: All online products that have a completion timeline less than 42 days will have a refund period of 3 Days. You, the buyer, may request a refund to our client care team by phone, email or through Customer Support page prior to midnight PST of the third day after the date of purchase. No refunds will be issued after 3 days from purchase.

Livestream & Livestream Replays: No refunds will be issued for these purchases. If you experience bandwidth or streaming issues, replays of live events are always available within 2-3 weeks.

Contact. If you have any questions regarding this policy, please contact us through our Customer Support page.

Terms & Conditions of Sale

Please read this agreement carefully and save it. If you do not agree with it, you should leave the Spring B website and discontinue use of the Services immediately.

This Agreement sets forth the legally binding terms for your membership purchase of SB Coaching® products and/or services, including use of the SpringB website(s) and membership (collectively, “The Services”). This is a legally binding agreement between you and SB Coaching®. By signing, clicking the “accept” button, or by using the Services, you agree to be bound by this agreement.

The Services. The Services are to support you and your business endeavors.  These are systems and strategies Spring has utilized in her own business. Your membership may include different components, including audio tracks, CDs, DVDs, manuals, self-study programs, webinars, coaching, masterminding, live events, workshops, and/or other products and services, as indicated on your order form. Each member will use a unique username and password, and should only be used by one individual. You agree not to share login information, call-in numbers, passwords, and protected links with non-members.

Payment and payment plans. Memberships, Products, programs and services may be purchased for varying time periods, and will be indicated on your order form. Actual payment terms and conditions may vary. At the expiration of your membership term, you may continue for additional fees. You agree to pay the amount agreed upon on your order form and not to cancel this transaction with your bank or credit card company. If you, the buyer, initiates a dispute with your card company, you, the buyer will not be eligible for a refund if the dispute results in SB Coaching’s favor.

SB Coaching is not responsible for any overdraft charges, over limit charges, or non-sufficient fee fees by your bank or credit card company. Fees for Services may be prepaid or by installment, as indicated on your order form or agreed upon via email with SB Coaching. Missed payments may result in suspension or termination of Services.

NOTE: All finance plans are enforced and subject to collections for failure to pay. When SB Coaching extends any payment plan options, it does not give the participant to opt out at any time for any reason other than a cancellation within 3 days of purchase date

If after 21 days from a missed payment you have not made arrangements with SB Coaching to make up the payment via email, your membership will be canceled and no fees will be refunded. SB Coaching does not guarantee any specific results from use of the products or Services. SB Coaching makes no representations or warranties as to specific outcomes or results.

Unfortunately, SB Coaching cannot guarantee that you will become or remain happy, rich, healthy, or successful. (However, we do want this for you)

If you purchase a program, product, or service from SB Coaching, you agree to pay us the applicable fees in full, regardless of payment options or use of product. Failure to pay these fees will result in the termination of your paid services or programs and be subject to collections.

Also, you agree that:

• Your purchase may be subject to foreign exchange fees or differences in prices based on location (e.g. exchange rates).
• We may store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your Services and to use to pay other Services you may buy. You will also be responsible for any additional charges due to late or failed payments.
• If you purchase an online, physical product, program or service, your payment method will automatically be charged at the start of each monthly finance period for the fees and taxes applicable to that finance plan period. To avoid any future charges on a payment plan or subscription for any services, you must cancel within 3 days from the original purchase date. To cancel your order, contact our client care team at concierge@springb.com
• If you purchase a membership or subscription, your payment method will automatically be charged at the start of each subscription period for the fees and taxes applicable to that period. To avoid future charges, cancel before the renewal billing date or within 30 days from the original purchase date. To suspend or cancel your membership, contact our client care team at concierge@springb.com
• All of your purchases of Services are subject to SB Coaching’s Refund Policy listed above.

At the end of your subscription commitment, and each renewal period thereafter, your membership/subscription package (including add-ons) will automatically continue for the same period of time at your membership/subscription rate, until you cancel by notification in writing to us at concierge@springb.com.

You may view the Terms and Conditions of Sale of your contract at https://springb.com/customer-support/ .

To cancel, contact our client care team at concierge@springb.com

Term. This Agreement will remain in force and effect until the end of the term indicated on your order form. Failure to pay required fees may result in SB Coaching terminating the Agreement prior to the end of the term, and discontinuing your access to SB Coaching Services. Your use of the SB Coaching members’ website(s) or Services after your termination may extend the term of this Agreement and may cause you to incur additional fees.

Medical Disclaimer. SB Coaching and its employees and agents are not responsible for any physical or non-physical damage imagined, perceived, or otherwise sustained as a result of the use of the Services or any of the content contained in or provided on the SB Coaching websites. Use the content in the Services at your own risk.

Relationship. Nothing contained in this Agreement shall be construed to (i) give either party the power to direct and control the day-to-day activities of the other; (ii) deem the parties to be acting as partners, joint venturers, co-owners or otherwise as participants in a joint undertaking; or (iii) allow either party to create or assume any obligation on behalf of the other party for any purpose whatsoever.

Modification. SB Coaching may modify this Agreement from time to time and such modification shall be effective upon posting on the SB Coaching Members Website. You agree to be bound to any changes to this Agreement when you use the Services after any such modification is posted. It is therefore important that you review this Agreement regularly to ensure you are updated as to any changes.

Assignment. You may not, without the prior written consent of SB Coaching, assign this Agreement, in whole or in part, either voluntarily or by operation of law, and any attempt to do so shall be a material default of this Agreement and shall be void. SB Coaching rights and obligations, in whole or in part, under this Agreement may be assigned or transferred by SB Coaching.

Third Party Beneficiaries. This Agreement is solely for the benefit of the parties and their successors and permitted assignments, and does not confer any rights or remedies on any other person or entity.

Governing Law. This Agreement shall be interpreted according to the laws of the State of Utah without regard to or application of choice-of-law rules or principles.

Waiver. No failure of either party to exercise or enforce any of its rights under this Agreement shall act as a waiver of subsequent breaches; and the waiver of any breach shall not act as a waiver of subsequent breaches.

Severability. In the event any provision of this Agreement is held by a court of other tribunal of competent jurisdiction to be unenforceable, that provision will be enforced to the maximum extent permissible under applicable law, and the other provisions of this Agreement will remain in full force and effect. The parties further agree that in the event such provision is an essential part of this Agreement, they begin negotiations for a suitable replacement provision.

Force Majeure. If either party is prevented from performing any of its obligations under this Agreement due to any cause beyond the party’s reasonable control, including, without limitation, an act of God, fire, flood, explosion, war, strike, embargo, government regulation, civil or military authority, acts or omissions of carriers, transmitters, providers, vandals, or hackers (a “force majeure event”) the time for that party’s performance will be extended for the period of the delay or inability to perform due to such occurrence; provided, however, that You will not be excused from the payment of any sums of money owed by you to SB Coaching; and provided further, however, that if a party suffering a force majeure event is unable to cure that event within thirty (30) days, the other party may terminate this Agreement.

Construction. This Agreement shall be construed and interpreted fairly, in accordance with the plain meaning of its terms, and there shall be no presumption or inference against the party drafting this Agreement in construing or interpreting the provisions hereof. Remedies. Except as provided herein, the rights and remedies of SB Coaching are set forth in this Agreement are not exclusive and are in addition to any other rights and remedies available to it at law or in equity.

Binding Effect. This Agreement shall be binding upon and shall insure to the benefit of the respective parties hereto, their respective successors-in-interest, legal representatives, heirs and assigns.

Damage Waiver. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY HEREUNDER FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR OTHER SIMILAR DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR EXEMPLARY OR PUNITIVE DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SB COACHING’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO SB COACHING FOR THE SERVICES DURING THE TERM OF MEMBERSHIP.

Non-Use of Spring B and/or SB Coaching’s Name. You shall not, in the course of performance of this Agreement, or thereafter, use Spring B’s or SB Coaching or Spring Bengtzen name in any advertising or promotional media.

Intellectual Property. The materials provided as part of your membership are copyrighted and may not be reproduced in any form, or by any means, without the express written permission of SB Coaching. You may not reproduce, republish, display, perform, distribute, modify, transmit, reuse, re-post or use the content of the materials for public or commercial purposes without the express written permission of SB Coaching. The trademarks, logos and service marks (collectively the “Trademarks”) displayed on the materials are registered and unregistered Trademarks of SB Coaching and other third parties that have authorized the use of such Trademarks on the Website. Nothing contained in the materials or on the SB Coaching website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the website without the written permission of SB Coaching or the appropriate third party. Your use of the Trademarks displayed on the materials, or any other content on the website, except as provided in these terms and conditions, is strictly prohibited.

Terms of Use Agreement. You agree to the terms and conditions of the Terms of Use agreement found at www.springb.com 

Privacy. SB Coaching’s privacy policy may be accessed at https://springb.com/privacy/. When attending a SB Coaching live event, you agree that the event facility may share your personal identifying information with SB Coaching, excluding all information pertaining to your credit card or method of payment. The purpose of this is to allow SB Coaching to use that information internally and share information regarding products and services with event attendees, in accordance with the posted Privacy Policy.

Disputes. If there is any dispute about or involving the Services, you agree that the dispute shall be governed by the laws of the State of Utah, USA, without regard to conflict of law provisions and you agree to the exclusive personal jurisdiction and venue in the state and federal courts of the United States located in the State of Utah, county of Davis. Either SB Coaching or you may demand that any dispute between you and SB Coaching about or involving the Services must be settled by arbitration utilizing the dispute resolution procedures of the American Arbitration Association (AAA) in Farmington, Utah, USA. The foregoing shall not prevent SB Coaching from seeking injunctive relief in a court of competent jurisdiction.

Indemnity. Your indemnity applies only to the following limited circumstances: claims arising out of this Agreement, your use of the Services, a breach of this Agreement, any breach of your representations and warranties set forth above, and/or if any content that you post using the Services causes SB Coaching to be liable to another. In these circumstances, you agree to indemnify and hold SB Coaching, its subsidiaries and affiliates, and their officers, agents, attorneys and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by you or any third party.

Voidability. The Services are not just a software package, so simply not logging into a members’ website does not void any part of this agreement. In addition, not using the products or services as they are intended and/or not downloading the products and services available to you during your membership will not void any part of this agreement or entitle you to a refund.

Entire Agreement. This Agreement represents the entire understanding relating to the Services and prevails over any prior or contemporaneous, conflicting or additional communications. In order to participate in certain Services, you may be notified that you may be required to agree to additional terms and conditions. You may receive a copy of this Agreement by emailing SB Coaching at concierge@springb.com.

Contact. If you would like to contact a SB Coaching customer service representative, please email concierge@springb.com